供應(yīng)商客戶滿意度調(diào)查是評估客戶對供應(yīng)商服務(wù)和產(chǎn)品的滿意程度的重要工具。以下由群狼調(diào)研（長沙專業(yè)消費者研究公司）設(shè)計。
以下是進行供應(yīng)商客戶滿意度調(diào)查的一般步驟：

1. 確定調(diào)研目標：明確調(diào)研的目的，例如評估客戶對供應(yīng)商的產(chǎn)品質(zhì)量、交貨準時性、客戶服務(wù)等方面的滿意度。

2. 設(shè)計調(diào)研方法：根據(jù)調(diào)研目標和特點，選擇合適的調(diào)研方法，例如在線問卷調(diào)查、電話訪談、面對面訪談等?？梢愿鶕?jù)客戶群體的特點選擇最適合的調(diào)研方式。

3. 制定調(diào)研指標和問卷設(shè)計：根據(jù)調(diào)研目標，設(shè)計評估指標和相應(yīng)的問卷內(nèi)容。指標可以包括產(chǎn)品質(zhì)量、交貨準時性、服務(wù)響應(yīng)速度、問題解決能力、溝通效果等方面，以全面評估客戶對供應(yīng)商的滿意度。

4. 選擇調(diào)研樣本：根據(jù)調(diào)研的代表性要求，選擇合適的調(diào)研樣本，可以采用隨機抽樣或目標抽樣等方法。確保樣本能夠代表整個客戶群體。

5. 進行調(diào)研：按照設(shè)計好的調(diào)研方法和問卷，對調(diào)研樣本進行調(diào)研工作?？梢酝ㄟ^在線問卷、電話訪談或面對面訪談等方式收集客戶的意見和反饋。

6. 數(shù)據(jù)分析和報告：對調(diào)研收集到的數(shù)據(jù)進行分析和統(tǒng)計處理，得出客戶對供應(yīng)商滿意度的評估結(jié)果。根據(jù)分析結(jié)果撰寫評估報告，包括對問題的解讀、現(xiàn)狀分析和改進建議等。

7. 反饋和改進：將調(diào)研結(jié)果反饋給供應(yīng)商，讓其了解客戶的需求和意見。根據(jù)調(diào)研報告提供的改進建議，供應(yīng)商可以進行相應(yīng)的改進措施，以提升客戶滿意度。

群狼調(diào)研（長沙靠譜市場調(diào)查公司）作為華中獨立第三方調(diào)研機構(gòu)，在2022年服務(wù)各行業(yè)客戶項目包含了消費者滿意調(diào)查、客戶滿意度、產(chǎn)業(yè)園客戶滿意度、食堂滿意度調(diào)查、行政服務(wù)滿意度調(diào)查、消費者滿意度調(diào)查、廣州窗口滿意度測評、湖南物業(yè)滿意度調(diào)查、廣州醫(yī)院滿意度測評、旅游業(yè)服務(wù)滿意度調(diào)研等多種類型第三方測評項目，調(diào)查項目覆蓋了國內(nèi)150余個城市，通過phone調(diào)查、網(wǎng)絡(luò)問卷和現(xiàn)場訪問等方式調(diào)研有效樣本超1,000,000個。

Supplier Customer Satisfaction Survey

A Supplier Customer Satisfaction Survey is an important tool to assess the satisfaction of customers with the services and products provided by a supplier. Here are the general steps to conduct a Supplier Customer Satisfaction Survey:

1. Define the survey objectives: Clearly define the objectives of the survey, such as assessing customer satisfaction with product quality, on-time delivery, customer service, etc.

2. Design the survey method: based on the survey objectives and characteristics, choose an appropriate survey method such as online questionnaire, telephone interviews, face-to-face interviews, etc. Select the method that best suits the characteristics of the customer group.

3. Develop survey indicators and questionnaire design: Design evaluation indicators and relevant questionnaire content based on the survey objectives. Indicators can include product quality, on-time delivery, responsiveness of service, problem-solving capability, communication effectiveness, etc., to comprehensively assess customer satisfaction with the supplier.

4. Select the survey sample: Select a suitable survey sample based on representativeness requirements. Random sampling or targeted sampling methods can be used to ensure the sample represents the entire customer group.

5. Conduct the survey: Conduct the survey with the chosen sample using the designed survey method and questionnaire. Collect customer opinions and feedback through online questionnaires, telephone interviews, face-to-face interviews, etc.

6. Analyze the data and prepare a report: Analyze and statistically process the collected survey data to derive an evaluation of customer satisfaction with the supplier. Write an evaluation report based on the analysis results, including interpretation of the findings, current situation analysis, and improvement recommendations.

7. Provide feedback and take improvement measures: Share the survey results with the supplier to make them aware of customer needs and opinions. based on the improvement recommendations provided in the survey report, the supplier can implement appropriate measures to enhance customer satisfaction.

A Supplier Customer Satisfaction Survey helps suppliers understand customer needs and expectations, improve product and service quality, strengthen customer relationships, increase customer satisfaction, and enhance competitiveness and market position.