開展物業(yè)滿意度調(diào)查，簡單來說包括以下幾個步驟：

1.確定您的目標(biāo)：確定物業(yè)滿意度調(diào)查的目標(biāo)。確定您想收集什么信息，您想調(diào)查誰，以及您將如何使用結(jié)果。

2.設(shè)計問卷確定指標(biāo)：開發(fā)一個調(diào)查問卷，涵蓋您想要評估的物業(yè)服務(wù)的所有方面。該問卷應(yīng)易于理解和回答，并應(yīng)根據(jù)您打算評估的具體物業(yè)類型（如住宅、寫字樓、商業(yè)）量身定制。

3.確定樣本：確定您想要調(diào)查的人群，無論是租戶、業(yè)主還是其他利益相關(guān)者。確保樣本量足夠大，具有統(tǒng)計代表性。

4.選擇調(diào)查工具：滿意度調(diào)查可以采用多種方式完成，如面對面訪問、電話訪問、在線網(wǎng)絡(luò)調(diào)查、電子郵件等等，依據(jù)不同的需求與預(yù)算確定合適的調(diào)查手段。

5.收集數(shù)據(jù)：收集對調(diào)查問卷的回復(fù)。確保數(shù)據(jù)收集過程的可靠性和準(zhǔn)確性。

6.分析數(shù)據(jù)：分析從調(diào)查問卷中收集的數(shù)據(jù)。這可以手動完成，也可以通過統(tǒng)計軟件完成。尋找反應(yīng)的模式、趨勢和顯著差異。

7.報告結(jié)果：以清晰簡潔的方式報告調(diào)查結(jié)果。根據(jù)結(jié)果提供可行的見解和改進(jìn)建議。

8.跟進(jìn)：跟進(jìn)調(diào)查的回答者，讓他們知道他們的反饋是如何用于改善物業(yè)的。這有助于建立信任，培養(yǎng)與利益相關(guān)者的積極關(guān)系。

總體而言，開展物業(yè)滿意度調(diào)查需要仔細(xì)規(guī)劃、執(zhí)行和分析，以確保結(jié)果可靠且可行。

群狼調(diào)研（湖南市場調(diào)研分析的公司）是一家專注滿意度調(diào)查研究的咨詢公司，調(diào)查項目覆蓋了國內(nèi)150余個城市，通過電話調(diào)查、網(wǎng)絡(luò)問卷、現(xiàn)場訪問、深度訪談、焦點(diǎn)小組等方式調(diào)研有效樣本超1,000,000個，為全國超過200多家地產(chǎn)物業(yè)公司提供過專業(yè)滿意度調(diào)研服務(wù)。

Carrying out a property satisfaction survey involves several steps：

1. Define your Objectives： Identify the objectives of the property satisfaction survey. Determine what information you want to collect, who you want to survey, and how you will use the results.

2. Develop a Survey Instrument： Develop a survey questionnaire that covers all aspects of the property that you want to evaluate. The questionnaire should be easy to understand and answer, and should be tailored to the specific type of property you are evaluating (e.g., apartments, condos, commercial buildings).

3. Identify the Sample： Determine the population you want to survey, whether it's tenants, owners, or other stakeholders. Ensure the sample size is large enough to be statistically representative.

4. Distribute the Survey： Distribute the survey to the selected sample. This can be done through various channels such as email, mail, or online survey tools.

5. Collect the Data： Collect the responses to the survey questionnaire. Ensure the data collection process is reliable and accurate.

6. Analyze the Data： Analyze the data collected from the survey questionnaire. This can be done manually or through statistical software. Look for patterns, trends, and significant differences in responses.

7. Report the Results： Report the results of the survey in a clear and concise manner. Provide actionable insights and recommendations for improvement based on the results.

8. Follow-Up： Follow up with respondents to the survey and let them know how their feedback was used to improve the property. This helps to build trust and foster a positive relationship with the stakeholders.

Overall, carrying out a property satisfaction survey requires careful planning, execution, and analysis to ensure the results are reliable and actionable.